499bingo Privacy Policy

1 Introduction and Scope

499bingo ("we", "our", "platform") is an online betting and casino service provider in Bangladesh. This privacy policy explains what personal information we collect through our website 499bingo.lat, how we use it, who we share it with, and what rights you have.

By browsing our website or registering an account, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, we advise you to stop using our services. 499bingo is operated for users aged 21 and above only.

This policy is an integral part of the Terms and Conditions and should be read together with them.

2 Information We Collect

499bingo may collect your information in various ways. The types of information collected are explained below:

2.1 Registration Information

When you create an account at 499bingo, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)

2.2 Identity Verification Information (KYC)

To complete financial transactions or for withdrawals above a certain amount, we carry out an identity verification (KYC) process. Information that may be requested at this time:

• National ID card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Payment method verification details (bKash, Nagad, Rocket account numbers)

2.3 Transaction Information

A record is kept of every financial transaction, including deposit amounts, withdrawal amounts, date and time, and payment method.

2.4 Gaming Activity Information

To improve your gaming experience and comply with responsible gambling policies, we store the following information:

• Game play history
• Bet amounts and results
• Session duration and activity type
• Bonus and promotion usage history

2.5 Technical Information

When you visit our platform, certain technical information is collected automatically:

• IP address
• Device type and operating system
• Browser type and version
• Source of visit (referrer URL)
• Pages visited and time spent
• Cookie and session data

3 Purpose of Using Information

499bingo uses your personal information for the following legitimate purposes:

3.1 Account Management

To create, verify, maintain, and secure your account. To verify your login identity and password change requests.

3.2 Processing Financial Transactions

To process deposits and withdrawals via bKash, Nagad, and Rocket. To verify the conditions of a minimum deposit of ৳200 and a minimum withdrawal of ৳500.

3.3 Customer Support

To provide 24/7 live chat support in Bengali. To respond to your complaints and questions and to resolve technical issues.

3.4 Implementing Responsible Gambling Policies

To monitor your gaming behaviour in order to identify potential problem gambling tendencies and provide support where needed.

3.5 Legal and Regulatory Compliance

To comply with anti-money laundering and anti-fraud (AML) policies, to ensure age verification (21+ policy), and to maintain required legal records.

3.6 Platform Improvement

To analyse user experience and improve the site's functionality and usability. To identify and resolve technical errors.

4 Sharing and Disclosure of Information

499bingo does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted third parties involved in payment processing (bKash, Nagad, Rocket), game software supply, and customer support technology operations. These parties work under strict confidentiality agreements and receive only the information necessary to provide the specific service.

4.2 Legal Obligations

Information may be disclosed upon receipt of a lawful directive from a government authority or court, in connection with a money laundering or fraud investigation, or where necessary to protect the rights and safety of us or our users.

4.3 Business Transfer

In the event of a change in the ownership or business operations of 499bingo, user information may be transferred to the relevant entity. In such a case, assurance will be given that the same privacy policy will be followed.

5 Cookies and Tracking Technologies

499bingo uses cookies to operate the website effectively and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for running the site. They are used to maintain login sessions, save language preferences, and carry out security checks. Disabling these cookies may affect the core functionality of the site.

5.2 Functional Cookies

These cookies help remember your preferences and settings. They are useful for providing a personalised experience on your next visit.

5.3 Analytics Cookies

These collect information about site visit patterns and usage to help improve the platform. This information is generally analysed in aggregate form and does not directly identify any individual.

You can manage cookies by changing your browser settings. Please note, however, that disabling cookies entirely may cause some 499bingo services to not work properly.

6 Data Retention Period

499bingo stores your personal information only for as long as necessary.

6.1 Active Accounts

Your information will be retained for as long as your account remains active and you continue to use the service.

6.2 After Account Closure

Even after an account is closed, financial and transaction-related information may be retained for a set period due to legal obligations. After this period, data is securely deleted or anonymised.

6.3 KYC Documents

Documents submitted for identity verification are retained for a set period in line with anti-money laundering policies.

7 Data Security Measures

499bingo follows industry-standard security technologies and processes to protect your information:

• SSL/TLS Encryption: All data exchanged between you and our servers is transmitted through an encrypted connection.
• Password Hashing: Your password is never stored directly — it is kept only in hashed form.
• Access Controls: Only authorised staff may access user information for specific purposes.
• Firewall and Monitoring: Our systems are continuously monitored against any unauthorised access.
• Data Backup: Regular backups ensure the security and availability of data.

Please note, however, that no transmission or storage of information over the internet can be guaranteed to be completely secure. We make every effort, but you are also advised to keep your account password private and to avoid logging in from unfamiliar devices.

8 Your Rights

As a user of 499bingo, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. If a request is made via live chat or email, the information will be provided after verification.

8.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request that it be corrected. Verification of identity may be required for changes to core information such as your registered name and date of birth.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations (such as records of financial transactions).

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. You may let us know at any time if you wish to stop receiving such communications.

8.5 Right to Close Account

You may request to close your 499bingo account at any time. Please ensure all outstanding balance is withdrawn before the account is closed.

9 Protection of Minors

499bingo strictly follows a 21+ age policy. We do not knowingly collect or process personal information from persons under the age of 21. Age verification is in place at the time of registration.

If we become aware that a minor is using our platform, their account will be closed immediately and the related information will be deleted, except where required by law.

10 International Data Transfers

Our game software and technology infrastructure are connected with international providers. As a result, some of your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that appropriate agreements and safeguards are in place to protect the data.

11 Policy Changes

499bingo reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Update the "Last updated" date at the top of this page.
• We may send a notification to your registered email address.
• We may display a notice when you log in to the platform.

Continuing to use the platform after a change has been made will be considered as your agreement to the new policy. You are advised to visit this page regularly to stay informed about updates.

12 Third-Party Links and Services

If the 499bingo platform contains links to other websites, this privacy policy applies only to our site. Third-party sites have their own privacy policies which are outside our control. You are advised to read their policies before visiting any external site.

13 Contact Us

For any questions, requests, or complaints regarding this privacy policy, please contact us:

We always aim to respond to your requests in a timely manner. Identity verification may be required for data protection-related requests.